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We've probably all had a bad customer service experience at one time or another: grumpy waiters in restaurants, being left on hold for ages when calling a company and not being told why the train you’re on has come to a standstill. The thing is, we don’t often tell the source of our frustration how we feel about their customer service. We're also much more likely to tell people we know about a negative experience than a positive one. At Clapham Park Project, our customers are our local residents, community groups and partners, and we provide a service that we hope you’ll always be happy with. But if there’s something you want to discuss with us, or if you have a suggestion that you think can help us improve our service to you, please let us know. If we know about it, we'll have the chance to do something about it. At the same time, if you're happy with the work we've done and the service you get, we'd love to know. Email Heather Chappell or call her on 020 8678 5900. Heather Chappell
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